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8
T
ROUBLESHOOTING
THE
NIC
Overview 129
Interpreting the LEDs 129
Viewing the NIC LEDs in the Diagnostics Program 130
Accessing 3Com Support Databases 131
Accessing the 3Com Knowledgebase 131
Accessing the 3Com NIC Help System 131
Accessing Release Notes and Frequently Asked
Questions 131
Troubleshooting the NIC Installation 132
Problems/Error Messages 132
Cleaning Up a Failed Installation 132
Troubleshooting the Network Connection 133
Troubleshooting Remote Wake-Up 135
Troubleshooting a Network Connection 136
Troubleshooting Hubs 137
Cabling Pinouts 137
Removing the Network Driver 138
Windows 2000 138
Windows NT 4.0 139
Windows 95 and Windows 98 139
Removing DynamicAccess Server Features 140
Windows NT 4.0 140
Windows 2000 140
NetWare 141
9
R
UNNING
NIC D
IAGNOSTICS
Overview 143
Running the 3Com DOS Diagnostics Program 144
Running the NIC Diagnostics Tests 144
Running the Network Test 145
Running the NIC Test 146
Viewing the NIC LEDs in the Diagnostics Program 146
Viewing Network Statistics 147
Using the 3Com Icon in the Windows System Tray 148
Enabling the Icon 148
Displaying Network Statistics 148
Removing the 3Com NIC Diagnostics Program 149