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- Network device name in which the changing state occurred
- Network device status
- Phenomenon noticed when receiving requests for confirmation from other administrator or user
11.4.1 Identification of Error Locations
This section explains how to identify the network device on which an error has occurred.
11.4.1.1 When Notified of an Error by a Tenant Administrator or Tenant User
Use the following procedure to determine the location of the problem.
1. Confirm the network device status using the ROR console.
- If event logs showing the changing port state of network devices are not output.
If a port status change on a registered network device is detected, the message number 22784 will be output.
If the port status is "down" or "unknown" and that change was not caused by the infrastructure administrator, it may indicates
a problem with the network device.
- If status icons of resources on the network device tree have not changed to a status other than normal
2. When there is a network device on which changing state has occurred, check if the device is the network device used for an L-
Platform for which notification has been received.
When changing state occurs on a network device which is not used for the L-Platform for which notification has been received,
refer to "11.4.1.2 When Changing State is Detected during Status Confirmation Using the ROR Console".
- When the network device on which changing state has occurred is a firewall or a server load balancer
a. In the orchestration tree, select the L-Platform providing services for which notification has been received from other
administrator or user that an error has occurred.
b. Select the [Resource List] tab of the Main Panel.
c. Confirm [Use Resource] of [Firewall List].
When the status of a used resource is something other than "(normal)", and the name is the same as the network device
confirmed in 1. on which changing state has occurred, the error will be identified as having occurred on the network
device (firewall).
Additionally, confirm the status of the specified firewall.
For details on how to confirm the status of the firewall, refer to "11.4.2 Firewall Status Confirmation".
d. Confirm [Use Resource] of the [Server Load Balancer List].
When the status of a used resource is something other than "(normal)", and the name is the same as the network device
confirmed in 1. on which changing state has occurred, the error will be identified as having occurred on the network
device (server load balancer).
Additionally, confirm the status of the specified server load balancer.
For details on how to confirm the status of the server load balancer, refer to "11.4.3 Server Load Balancer Status
Confirmation".
- When the network device on which changing state occurs is something other than a firewall and a server load balancer
a. Confirm the name of the network resource.
The name of the network resource can be confirmed in the items of the displayed results of the rcxadm netdevice show
command (AllocatedResources[Network]). Specify the name of the network device confirmed in 1. for the name of the
network device name for the name option.
b. Select the L-Platform from the orchestration tree.
c. Select the L-Server under the L-Platform.
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