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Table 3-19 Troubleshooting flowchart
1
Power on
Is the product on and does a readable
message display?
Follow the power-on troubleshooting checks. See Power subsystem
on page 282.
After the control panel display is functional, see step 2.
Yes
No
2
Control panel
messages
Does the message Ready display on the
control panel?
If an error message displays, see Interpret control-panel messages,
status-alert messages, and event code errors on page 411.
After the errors have been corrected, go to step 3.
Yes
No
3
Event log
Open the Troubleshooting menu and print
an event log to see the history of errors with
this product.
Does the event log print?
If the event log does not print, see Print an event log
on page 493.
If paper jams inside the product, see
Clear jams on page 495.
If error messages display on the control panel when you try to print
an event log, see
Print an event log on page 493.
After successfully printing and evaluating the event log, see step 4.
Yes
No
4
Information
pages
Open the Reports menu and print the
configuration pages to verify that all the
accessories are installed.
Are all the accessories installed?
If accessories that are installed are not listed on the configuration
page, remove the accessory and reinstall it.
After evaluating the configuration pages, see step 5.
Yes
No
5
Image quality
Does the print quality meet the customer's
requirements?
Compare the images with the sample defects in the image defect
tables. See
Print quality examples on page 524.
After the print quality is acceptable, see step 6.
Yes
No
6
Interface
Can the customer print successfully from the
host computer?
Verify that all I/O cables are connected correctly and that a valid
IP address is listed on the Jetdirect configuration page.
If error messages display on the control panel, see
Print an event
log on page 493.
When the customer can print from the host computer, this is the
end of the troubleshooting process.
Yes. This is the end of
the troubleshooting
process.
No
ENWW
Troubleshooting process
281