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Table 3-57 Causes and solutions for pickup stationary jams
Cause Solution
Multiple feed of media Replace any worn or deformed parts (tray separation pad, tray feed roller, MP
tray pickup roller or MP tray separation pad).
Check the separation pad and MP tray separation pad to see if they are firmly
seated and coupled with the torque limiter.
Replace the separation pad and feed roller for the associated tray.
If the MP tray pickup roller if defective, replace the roller. See
Pickup roller
(Tray 1) on page 94. If the MP tray separation pad is defective, replace the
separation pad assembly. See
Separation pad (Tray 1) on page 95.
The secondary transfer roller is not set
correctly.
Place the secondary-transfer-roller unit in the correct position.
The secondary-transfer roller is worn or
deformed.
Replace the secondary-transfer-roller assembly. See
Secondary transfer roller
on page 101.
Poor contact of the drum drive connector Reconnect the connectors of the ITB motor (J517) and the DC controller PCA
(J81).
The drum motor is defective. Execute the drum motor driving test in the component test (see
Component tests
on page 314). If the motor is defective, replace the motor.
The ITB does not rotate smoothly. Replace the ITB. See
Intermediate transfer belt (ITB) on page 102.
The TOP sensor lever is incorrectly positioned
or damaged
Check the sensor lever to make sure it is correctly positioned . If it is damaged,
replace the registration sensor assembly. See
Registration sensor assembly
on page 142.
Poor contact of the TOP sensor connector Reconnect the connector J122 on the DC controller PCA.
The TOP sensor is defective. Run the manual sensor test to verify that the TOP sensor (PS5) is functioning
properly. See
TOP (top-of-page) sensor (PS5) on page 294 for information. If it
is not, replace the registration sensor assembly. See
Registration sensor
assembly on page 142.
Table 3-58 Causes and solutions for residual media jams
Cause Solution
A piece of paper remains at the sensor
detecting the jam.
Make sure that all paper, including small bits of paper, are removed from the
product when a jam is removed.
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