Recommended action
1. Download the RFU file and attempt the upgrade again.
2. If the error persists, replace the hard disk.
99.00.09 Upgrade canceled by user
Description
A remote firmware upgrade (RFU) was not performed.
The RFU was canceled by the user.
Recommended action
Resend the RFU.
99.00.10 Upgrade canceled by user
Description
A remote firmware upgrade (RFU) was not performed.
Job canceled when reading header number and size.
Recommended action
Resend the RFU.
99.00.11 Upgrade canceled by user
Description
A remote firmware upgrade (RFU) was not performed.
Job canceled when reading rest of header.
Recommended action
Resend the RFU.
99.00.12 Upgrade not performed the file is invalid
Description
A remote firmware upgrade (RFU) was not performed.
Header number is 1 but header size doesn’t match version 1 size.
Recommended action
Download the RFU file again. Make sure that you download the file for the correct product model.
Resend the RFU.
ENWW
Tools for troubleshooting
457