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Recommended action
Turn the product off, and then on.
Rerun the file erase function.
99.00.01 Upgrade not performed file is corrupt
Description
A remote firmware upgrade (RFU) was not performed.
CRC error in the firmware image (bad image).
Recommended action
Download the RFU file and attempt the upgrade again.
99.00.02 Upgrade not performed timeout during receive
Description
A remote firmware upgrade (RFU) was not performed.
I/O timeout when reading header number and size. Indicates a problem with the network environment,
not the device.
Recommended action
The most common cause is an issue with the network environment. Make sure that there is a good
connection to the device and attempt the upgrade again, or upgrade using the USB walk-up port.
99.00.03 Upgrade not performed error writing to disk
Description
A remote firmware upgrade (RFU) was not performed.
Disk error. May indicate a problem or a hard disk failure. It might be necessary to check the connection
to the hard disk or replace the hard disk.
Recommended action
1. Download the RFU file and attempt the upgrade again.
2. If the error persists, perform the Clean Disk process. You will then need to download firmware
from the Preboot menu.
3. If the error persists, replace the hard disk.
99.00.04 Upgrade not performed timeout during receive
Description
A remote firmware upgrade (RFU) was not performed.
ENWW
Tools for troubleshooting
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