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Printer cannot produce a self-test printout
Situation Solution
Toner cartridge sealing tape is
not removed.
Remove sealing tape from toner cartridge. See the
Printer’s
Getting Started Guide
or the installation guide that
came with your toner cartridge.
Tray 2 is not correctly installed
or out of paper.
Push Tray 2 firmly into printer (add paper if necessary).
Printer’s top cover is open. Firmly close the printer top cover.
Paper is jammed in the printer. Check for paper jams (see “Clearing Paper Jams” earlier in
this chapter).
Messages appear in the
display.
Review the display messages in this chapter. If no error
messages appear but the self test still does not print, call
your dealer or HP service representative for assistance.
Display messages reappear or cannot be removed
Message Solution
TONER LOW See “Clearing the TONER LOW Message” in Chapter 8.
41.3 UNEXPECTED PAPER
SIZE reappears.
See the “Error Messages” section of this chapter.
TRAY
x
LOAD or similar
messages requesting that you
load media persist.
Clear the printer’s buffer by performing a reset (or pressing
[Job Cancel]).
7
Solving Printer
Problems
7
Solving Printer
Problems
EN Solving Printer Problems 7-27