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Problems Using Optional Accessories
500-sheet Tray 3 problems
Situation Solution
General operation problems. For general operation and problems, see “Printing from the
500-sheet Tray 3” in Chapter 4.
Paper jams and paper feeding
problems.
1.
2.
See “Clearing Paper Jams” earlier in this chapter.
Ensure that paper weight is within recommended
range. (See Appendix A, “Media Specifications,” and
Chapter 4, “Printing”) Then see Chapter 4 for
information on setting Tray 3 tension adjustment.
Cannot access Tray 3. Adjust the paper size knob for the correct size paper (see
“To Load Paper into the Optional Tray 3” in Chapter 4).
Printer does not recognize
Tray 3.
1.
2.
Ensure the Tray 3 Assembly is firmly seated, then
switch printer off, then on again. If the printer still does
not recognize Tray 3, contact your dealer or authorized
HP service provider.
Verify that you are using a Tray 3 Assembly for the
HP
LaserJet 5/5M
printers (the Lower Cassette Assembly
for the HP LaserJet 4/4M printers will not work).
A grinding noise is coming
from Tray 3.
This noise will occur if the pickup roller has been rotated
out of adjustment. This can happen from removing
jammed paper too vigorously, causing the paper to catch
the roller and rotate it out of position. This noise will also
occur if a replacement roller has been installed incorrectly.
Follow the instructions in the “Optional Tray 3 Pickup
Roller” section in Chapter 8 for readjusting the roller.
Duplex option problems
Situation Solution
General operation problems. For general operation tasks, see “Printing with the Duplex
Unit” in Chapter 4. You must have the optional duplex unit
installed to do two-sided printing with the HP LaserJet 5/5M
printers.
Paper jams. See “Clearing Paper Jams” earlier in this chapter.
7
Solving Printer
Problems
7
Solving Printer
Problems
EN Solving Printer Problems 7-33