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Printer does not recognize fonts, tray selection, other printer
languages (PostScript, etc.), or similar requests
Situation Solution
Printer prints some wrong
fonts or formats.
1.
2.
The font is not present in the printer and must be
downloaded by your software application. Check your
software program to ensure the correct printer driver
has been installed and configured. To verify that the
font, or format you want is available, print a font list
(see “Checking Installed PCL Fonts” earlier in this
chapter).
Your software is selecting a substitute font for one that
is not available in the printer (see your software
application manual for font selection).
Courier font is too dark. Change the COURIER setting to REGULAR in the Printing
Menu. See “Printing Menu” Chapter 3 for details.
Courier font is too light Change the COURIER setting to DARK in the Printing Menu.
See “Printing Menu” Chapter 3 for details.
Printer prints in wrong
personality.
1.
2.
Ensure that the personality (printer language, such as
PostScript) is installed in the printer (see Chapter 5,
“PostScript Printing”).
Check the PERSONALTY item in the Job Menu; if it is not
set to AUTO, then your software application may not be
sending a command telling the printer to switch to that
personality.
Control panel settings, such as
tray selection or font selection,
do not work or are ignored.
Software commands override control panel settings (see
Chapter 3 for information on how your software works with
control panel settings).
7
Solving Printer
Problems
7
Solving Printer
Problems
EN Solving Printer Problems 7-31