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5
Troubleshooting
The sections in this chapter help you solve problems with the printer, options, or print quality.
Solving basic printer problems
Sometimes printer problems are very easy to solve. When you have a problem, first make sure that:
• If a message is displayed on the operator panel, see Understanding the printer messages.
• The printer power cord is plugged into the printer and a properly grounded electrical outlet.
• The printer power switch is on.
• The electrical outlet is not turned off by any switch or breaker.
• Other electrical equipment plugged into the outlet is working.
• All options are properly installed.
• If you have checked all of the above and still have a problem, turn the printer power off, wait
for about 10 seconds, and then turn the printer power on. This often fixes the problem.
Checking an unresponsive printer
When you have a problem, first make sure that:
• The printer power cord is plugged into the printer and a properly grounded electrical outlet.
• The printer power switch is on.
• The electrical outlet is not turned off by any switch or breaker.
• Other electrical equipment plugged into the outlet is working.
• You try turning the printer off, then wait for about 10 seconds, and turn the printer on. This
often fixes the problem.
• Your printer driver settings are correct.
Note: If an error message appears, see Understanding the printer messages.