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Appendices Page 257
Appendix B - SonicWALL Support Solutions
SonicWALL’s powerful security solutions give unprecedented protection from the risks of Internet
attacks. SonicWALL’s comprehensive support services protect your network security investment
and offer the support you need - when you need it.
Knowledge Base
All SonicWALL customers have immediate, 24X7 access to our state-of-the-art electronic support
tools. Power searching technologies on our Web site allow customers to locate information quickly
and easily from our robust collection of technical information - including manuals, product
specifications, operating instructions, FAQs, Web pages, and known solutions to common customer
questions and challenges.
Internet Security Expertise
Technical Support is only as good as the people providing it to you. SonicWALL support professionals
are Certified Internet Security Administrators with years of experience in networking and Internet
security. They are also supported by the best in class tools and processes that ensure a quick and
accurate solution to your problem.
SonicWALL Support Offers
Warranty Support - North America and International
SonicWALL products are recognized as extremely reliable as well as easy to configure, install, and
manage. SonicWALL Warranty Support enhances these features with
• 1 year, factory replacement for defective hardware
• 90 days of advisory support for installation and configuration assistance during local
business hours
• 90 days of software and firmware updates
• Access to SonicWALL’s electronic support and Knowledge Base system.
SonicWALL Support 8X5
Designed for customers who need advanced technical support and the additional benefits of
ongoing software and firmware updates, SonicWALL Support 8X5 is an annual service that includes
• Factory replacement for defective hardware
• Telephone or electronic technical support during local business hours
• Access to SonicWALL’s electronic support and Knowledge Base systems
• All software and firmware updates and upgrades