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Page 260 SonicWALL Internet Security Appliance Administrator’s Guide
Warranty Support -
International
Included with all SonicWALL products, SonicWALL warranty support includes return-to-factory
hardware replacement for one year. Warranty Support also includes technical support and
software/firmware updates for 90 days. Coverage is provided during normal business hours.
Coverage Hours
Support is provided during standard business hours, 24 hours per day local time, seven days per
week, including locally-recognized SonicWALL holidays.
Hardware Service
Warranty Support includes the repair or replacement of failing hardware returned to the SonicWALL
factory for a period of year following the date of purchase.
Upon diagnosis of a hardware failure, a SonicWALL technical specialist issues an RMA number and
provides instructions for returning the hardware to SonicWALL. Upon receipt of the failed appliance,
SonicWALL ships a fully functional appliance. The replacement appliance is equivalent to a new
appliance.
SonicWALL does not accept failed appliances without a valid RMA number.
Software/Firmware Updates
All software and firmware maintenance releases and updates are included for 90 days after the
date of purchase. SonicWALL notifies administrators via electronic mail of new updates. The
updates are delivered exclusively via the Web.
Support Tools
Warranty Support provides access to SonicWALL’s Web-based support tools, including FAQs,
documentation, and Knowledge Base systems.
Availability
This warranty applied to products sold in Europe, the Middle East, Africa, Asia, Central and South
America.