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PinPoint EDGE/GPRS - User Guide, version 2.32 147
Frequently Asked Questions and Technical Support
For specific information about the security of Your Wireless Service Provider’s network, contact
your cellular dealer directly.
While the structure of the EDGE/GPRS network provides data security, it is still recommended
you use a VPN for additional data communication security.
If I change the password in my PinPoint and forget it later, can I still access
the modem?
If you changed your password from the default, you can have your password reset by calling or
emailing AirLink’s technical support.
The support technician will ask you for a Challenge Code which you can obtain using Wireless
Ace. You will be asked to send this information in an email to support@airlink.com along with
your name and company. Password resets are tracked.
1.
Start Wireless ACE: Start > All Programs > AirLink Communications > Wirelss ACE 3G >
Wireless ACE 3G
2.
Select Modem > Reset Password.
FIGURE 1. Wireless Ace: Reset Password
3.
Note the Challenge Code shown (will be different than this screenshot).