Filter
Top Products
Troubleshooting
6-4 Issue 4 August 2002
The user reports that
voice mail messages are
not going to the mailbox
of choice.
Incoming calls to an office
number are usually routed to
the resident AUDIX voice mail
after a pre-determined
number of rings. For cell
phone calls, the same
functionality exists from the
Service Provider. At this time
there is no way to coordinate
the two different voice mail
systems using EC500.
It is possible to set up the
number of rings before
coverage answers so that
one or the other voice mail
systems always answers
first. (The user may need to
contact the Cellular Service
Provider to change the
number of rings at the cell
phone.) However, there are
coverage options in both the
DEFINITY or Avaya
Communications Server
running MultiVantage
software (busy, active,
send-all-calls) and the
network (cell phone
unavailable, network
congested) that cause a call
to immediately go to the
respective voice mail. Users
should realize that an
unanswered call could result
in a voice mail message in
either mailbox.
The user reports that he
or she is missing calls at
the office number
because the cell phone
voice mail is picking up
the call instead.
The user has turned off the
cell phone or the phone is in
an out-of-coverage state.
When this is the case,
Service Providers usually
have the calls routed to voice
mail automatically. There is
no way to control this with
EC500.
It is recommended that
EC500 be disabled prior to
entering an out-of-coverage
area or turning off the cell
phone so that the user can
pick up the call on the office
number or the Corporate
voice mail is allowed to
answer the calls.
Both XMOBILEs are bridged
to the same line appearance
on the principal extension.
Check that the first
XMOBILE is bridged to the
first line appearance and the
second XMOBILE is bridged
to the second line
appearance.
Table 6-1. Error Conditions in the Operation of EC500 — Continued
Situation Possible Cause(s)
Suggested Action or
Resolution
Continued on next page