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273Troubleshooting
Before You Call For Service
■ Describing your system
Follow the simple procedures below to obtain the important information about your
operating environment and printer driver that you will need before you call for service.
Obtaining the OS version number and amount of memory
1 Right-click the My Computer icon.
2 Select Properties from the pop-up menu.
3 From the General tab read and write down the version number of your
operating system and the amount of memory (RAM) installed.
Windows