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278Troubleshooting
Getting Help From Canon
Canon Computer Systems, Inc. offers a full range of customer technical support* options
including:
• 24-hour, 7-day-a-week, toll-free automated support for troubleshooting issues on
most current products (1-800-423-2366)
• Speak to a technician free of service charge (currently Monday – Friday
8:00 a.m. to 10:00 p.m. and Saturday 12:00 p.m. to 6:00 p.m. EST, excluding
holidays) for products still under warranty** (1-757-413-2848)
• Speak to a technician (currently $24.99 per call) during holidays and days/hours
not listed above regarding urgent product questions or for products no longer
under warranty (1-800-423-2366)
• Or for a charge of $2.50 per minute, to a maximum of $25.00 per call
(1-900-246-1200)
• To find out about all Canon products and accessories, to download the latest
drivers, and to explore all your technical support options incuding e-mail support,
visit the Canon Computer Systems, Inc. Web site (www.ccsi.canon.com)
• 24-hour, toll-free Fax Retrieval System (1-800-526-4345)
• Within Canada, 24 hours a day, 7 days a week* (1-800-263-1121)
*Support program specifics subject to change without notice.
** Refer to individual product information for warranty details.