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Cisco Wide Area Application Engine 7326 Hardware Installation Guide
OL-6831-02
Chapter 5 Troubleshooting the System Hardware
Symptoms and Solutions
Error Symptoms
You can use the error symptom tables to find solutions to problems that have
definite symptoms.
If you cannot find the problem in the error symptom tables, go to the “Starting the
Diagnostic Programs” section on page 5-9 to test the device.
If you have just added new software or a new hardware option and your device is
not working, complete the following steps before using the error symptom tables:
Step 1 Remove the software or hardware option that you just added.
Step 2 Run the diagnostic tests to determine if your device is running correctly.
Step 3 Reinstall the new software or new hardware option.
In the following tables (Table 5-9 to Table 5-19), the first entry in the “Cause and
Action” column is the most likely cause of the symptom.
3. FRU = field-replaceable unit.
4. ASM = advanced system management adapter.
5. BIST = built-in self-test.
6. ACNS software does not support disk drives. No disk drive errors are expected; however, if a disk drive error appears during
bootup, contact the Cisco Technical Assistance Center.
7. ACNS software does not support tape drives. No tape drive errors are expected; however, if a tape drive error appears during
bootup, contact the Cisco Technical Assistance Center.
8. ACNS software does not support keyboards. No keyboard errors are expected; however, if a keyboard error appears during
bootup, contact the Cisco Technical Assistance Center.
9. ACNS software does not support modems. No modem errors are expected; however, if a modem error appears during bootup,
contact the Cisco Technical Assistance Center.