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Chapter 5 Troubleshooting the System Hardware
Symptoms and Solutions
5-44
Cisco Wide Area Application Engine 7326 Hardware Installation Guide
OL-6831-02
Table 5-9 CD-ROM Drive Problems
Symptom Cause and Action
CD-ROM drive is not
recognized.
1. Verify the following items:
a. The IDE channel to which the CD-ROM drive is attached
(primary or secondary) is enabled in the configuration/setup
utility program.
Note On a device with a single IDE channel, only the primary
channel can be used.
b. All cables and jumpers are installed correctly.
c. The correct device driver is installed for the CD-ROM drive.
2. Run CD-ROM drive diagnostics.
3. Check the CD-ROM drive.
Table 5-10 Expansion Enclosure Problems
Symptom Cause and Action
The SCSI expansion enclosure
used to work but does not
work now.
Verify the following items:
1. The cables for all external SCSI options are connected correctly.
2. The last option in each SCSI chain, or the end of the SCSI cable,
is terminated correctly.
3. Any external SCSI option is turned on. You must turn on an
external SCSI hardware option before powering on the device.