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Cisco Wide Area Application Engine 7326 Hardware Installation Guide
OL-6831-02
Chapter 5 Troubleshooting the System Hardware
Symptoms and Solutions
1962 Drive does not contain a valid boot
sector.
1. Verify that a startable operating system is
installed.
2. Run diagnostics.
3. Check the hard disk drive.
4. Check the SCSI backplane.
5. Check the cable.
6. Check the system board.
2400 Video controller test failure. The video feature is not supported in the Wide
Area Application Engine 7326.
2462 Video memory configuration error. The video feature is not supported in the Wide
Area Application Engine 7326.
5962 IDE CD-ROM drive configuration
error.
1. Check the CD-ROM drive.
2. Check the CD-ROM power cable.
3. Check the IDE cable.
4. Check the system board.
5. Check the battery.
8603 Pointing device error. This feature is not supported in Cisco ACNS
software.
0001200 Machine check architecture error.
1. Check microprocessor 1.
2. Check optional microprocessor 2.
00012000 Microprocessor machine check.
1. Check the microprocessor.
2. Check the system board.
00019501 Microprocessor 1 is not functioning.
1. Check VRM and microprocessor LEDs.
2. Check VRM 1.
3. Check microprocessor 1.
4. Check the system board.
Table 5-21 POST Error Codes (continued)
Error Code Symptom Cause and Action