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Setup: Troubleshooting
ATCA-9305 User’s Manual 10009109-01
2-12
• whether your board has been customized for options such as a higher processor speed or
additional memory
• license agreements (if applicable)
If you do not have internet access, please call Emerson for further assistance:
(800) 327-1251 or (608) 826-8006 (US)
44-131-475-7070 (UK)
Figure 2-8: Serial Number and Product ID on Top Side
Product Repair
If you plan to return the board to Emerson Network Power for service, visit
http://www.emersonembeddedcomputing.com/ on the internet or send E-mail to servi-
ceinfo@artesyncp.com to obtain a Return Merchandise Authorization (RMA) number. We
will ask you to list which items you are returning and the board serial number, plus your pur-
chase order number and billing information if your ATCA-9305 hardware is out of warranty.
Contact our Test and Repair Services Department for any warranty questions. If you return
the board, be sure to enclose it in an antistatic bag, such as the one in which it was originally
shipped. Send it prepaid to:
Emerson Network Power, Embedded Computing
Test and Repair Services Department
8310 Excelsior Drive
Madison, WI 53717
RMA #____________
Product ID
Serial Number