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Calling for Help
If you try all the suggestions given in this manual and still need
assistance, call the authorized Hewlett-Packard dealer where you
purchased your mopier. See appendix E for a listing of HP Sales and
Service offices.
Customer Support Options US and Canada
Customer Support Assistance (208) 323-2551 Mon-Fri 6 a.m.to 6 p.m.(Mountain Time)
Free of charge during the
Warranty Period
.
Please have your serial number ready when calling.
Post-warranty telephone assistance is available to answer your product questions.
(900) 555-1500
($2.50** per minute, US only)
or call (800) 999-1148
($25** per call,
Visa or Master Card, US and Canada)
Mon-Fri 7 a.m.to 6 p.m.and Saturday from 9
a.m.to 3 p.m.(Mountain Time)
Charges begin only when you connect with a
support technician.
Obtaining Printer Drivers Phone: (970) 339-7009 Mail: Hewlett Packard
P.O.Box 1754
Greeley, CO 80632
Fax: (970) 330-7655
Internet: Anonymous FTP to ftp.hp.com
World-WideWeb: www.hp.com
HPBulletin Board Service: (208) 344-1691 and set your communication software
to N,8,1
America On-Line: Type HP to start your tour, or call (800) 827-6364 and ask for
representative 1118 to subscribe.
CompuServe:HP forum (GO HP), or call (800) 524-3388 and ask for
representative #51.
Accessories and Supplies (800) 538-8787
HP Support Assistant CD-ROM This support tool offers a comprehensive online information system designed to
provide technical and product information on HP products.To subscribe to this
quarterly service in the US or Canada, call (800) 457-1762.
HP Authorized Dealers and Service (800) 243-9816 (US) (800) 387-3867 (Canada)
Parts and Manuals (800) 227-8164 (US) (800) 387-3154 (Canada)
HP Repair Contracts (800) 743-8308 (US) (800) 268-1221 (Canada)
Software Application Notes and Audio Tips
HP FIRST* (800) 333-1917
(208) 344-4809
* HP FIRST (Fax Information Retrieval Support Technology) is a no-charge, 24 hours self-help service that
provides answers to the most common questions about your mopier. Through HP FIRST, you can receive
ordering information, software application notes and printer driver update request forms. Simply dial the
HP FIRST number from a touch tone phone connected with a Group 3 Facsimile machine and follow the
voice prompts that guide you to select an index of available support and product documents.
** Prices subject to change without notice.
Continued on the next page.
7
Maintenance &
Troubleshooting
EN Maintenance and Troubleshooting 7-47