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Warranty and Software License
HP Maintenance Agreements
HP has several types of maintenance agreements that meet a wide range
of support needs.
On-Site Service Agreements
To provide you with the support level best suited to your system
usageand support budget, HP has on-site service agreements with three
response times:
Priority On-Site Service is designed for production-critical applications,
giving you four-hour service response to your site for calls made during
normal HP business hours.
Next Day On-site Service provides on-site support by the next working
day following your service request. Extended coverage hours and
extended travel beyond HP designated service zones are available for
additional charges on most on-site service agreements.
Weekly (Volume) On-site Service Agreement, for organizations with
many HP LaserJet printers, provides economical, scheduled on-site
coverage. Designated for customer sites using 25 or more workstation
products, this service provides scheduled weekly repair visits to your
central location. HP can write an agreement for any combination of 25
or more workstation products including printers, plotters, computers,
and disk drives.
EN Warranty and Software License D-1