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8 Solve a problem
The information in this section suggests solutions to common problems. If your printer is not operating correctly
and these suggestions did not solve your problem, try using one of the following support services to obtain
assistance.
This section contains the following topics:
•
HP support
•
General troubleshooting tips and resources
•
Solve printer problems
•
Print quality troubleshooting
•
Solve paper-feed problems
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Solve copy problems
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Solve scan problems
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Solve fax problems
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Solve problems using Web Services and HP websites
•
Solve memory device problems
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Solve network problems
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Configure your firewall software to work with the printer
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Solve printer management problems
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Troubleshoot installation issues
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Understand the Printer Status Report
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Understand the network configuration page
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Printhead maintenance
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Uninstall and reinstall the HP software
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Clear jams
HP support
If you have a problem, follow these steps:
1. Check the documentation that came with the printer.
2. Visit the HP online support web site at
www.hp.com/support. This website provides information and utilities
that can help you correct many common printer problems. HP online support is available to all HP
customers. It is the fastest source for up-to-date printer information and expert assistance and includes the
following features:
• Fast access to qualified online support specialists
• HP software and driver updates for the HP printer
• Valuable troubleshooting information for common problems
• Proactive printer updates, support alerts, and HP newsgrams that are available when you register the
printer
For more information, see
Obtain electronic support.
3. Call HP support. Support options and availability vary by printer, country/region, and language. For more
information, see
HP support by phone.
If you still encouter the problems, do one of the following support services:
•
Obtain electronic support
•
HP support by phone
64 Solve a problem