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Solve printer problems.......................................................................................................................................................67
The printer shuts down unexpectedly...........................................................................................................................67
The printer is making some unexpected noises...........................................................................................................67
Alignment fails..............................................................................................................................................................68
The printer is not responding (nothing prints)...............................................................................................................68
The printer prints slowly................................................................................................................................................68
Blank or partial page printed........................................................................................................................................69
Something on the page is missing or incorrect............................................................................................................70
Placement of the text or graphics is wrong..................................................................................................................70
Print quality troubleshooting...............................................................................................................................................71
Solve paper-feed problems................................................................................................................................................75
Solve copy problems..........................................................................................................................................................76
No copy came out........................................................................................................................................................76
Copies are blank..........................................................................................................................................................76
Documents are missing or faded..................................................................................................................................77
Size is reduced.............................................................................................................................................................77
Copy quality is poor .....................................................................................................................................................77
Copy defects are apparent...........................................................................................................................................77
The printer prints half a page, then ejects the paper....................................................................................................78
Paper mismatch............................................................................................................................................................78
Solve scan problems..........................................................................................................................................................78
Scanner did nothing.....................................................................................................................................................78
Scan takes too long......................................................................................................................................................79
Part of the document did not scan or text is missing....................................................................................................79
Text cannot be edited...................................................................................................................................................79
Error messages appear................................................................................................................................................80
Scanned image quality is poor.....................................................................................................................................80
Scan defects are apparent...........................................................................................................................................81
Solve fax problems.............................................................................................................................................................81
The fax test failed.........................................................................................................................................................82
Solve problems using Web Services and HP websites .....................................................................................................91
Solve problems using Web Services............................................................................................................................91
Solve problems using HP websites..............................................................................................................................91
Solve memory device problems.........................................................................................................................................92
The printer cannot read the memory device.................................................................................................................92
The printer cannot read photos on the memory device................................................................................................92
Solve network problems.....................................................................................................................................................92
Solve Ethernet network problems................................................................................................................................92
Solve wireless problems...............................................................................................................................................93
Basic wireless troubleshooting...............................................................................................................................93
Advanced wireless troubleshooting........................................................................................................................94
After resolving the problems ..................................................................................................................................98
Reset the Printer Network Settings..............................................................................................................................98
Configure your firewall software to work with the printer....................................................................................................99
Solve printer management problems.................................................................................................................................99
Embedded web server cannot be opened..................................................................................................................100
Troubleshoot installation issues.......................................................................................................................................100
Hardware installation suggestions..............................................................................................................................100
HP software installation suggestions..........................................................................................................................101
Understand the Printer Status Report...........................................................................................
...................................101
Understand the network configuration page.....................................................................................................................102
Printhead maintenance....................................................................................................................................................104
Clean the printhead....................................................................................................................................................104
Align the printhead.....................................................................................................................................................105
Uninstall and reinstall the HP software.............................................................................................................................106
Clear jams........................................................................................................................................................................106
Clear paper jams........................................................................................................................................................106
Avoid paper jams........................................................................................................................................................108
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