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Documents are missing or faded
• Check the paper
◦ The paper might not meet Hewlett-Packard paper specifications (for example, the paper is too moist or
too rough). For more information, see
Paper specifications.
• Check the settings
◦ The quality setting of Fast (which produces draft-quality copies) might be responsible for the missing
or faded documents. Change to the Normal or Best setting.
• Check the original
◦ The accuracy of the copy depends on the quality and size of the original. Use the Copy menu to
adjust the brightness of the copy. If the original is too light, the copy might not be able to compensate,
even if you adjust the contrast.
◦ Colored backgrounds might cause images in the foreground to blend into the background, or the
background might appear in a different shade.
◦ If you are copying a borderless original, load the original on the scanner glass, not the ADF. For more
information, see
Load an original on the scanner glass.
◦ If you are copying a photo, be sure to load it on the scanner glass as indicated by the icon on the scan
bed.
Size is reduced
• The reduce/enlarge or other copy feature might have been set from the printer control panel to reduce the
scanned image. Check the settings for the copy job to make sure that they are for normal size.
• The HP software settings might be set to reduce the scanned image. Change the settings, if needed. For
more information, see the on-screen Help for the HP software.
• The dirty scanner glass might reduce the scanned image. Clean the scanner glass or lid backing. For more
information, see
Maintain the printer.
Copy quality is poor
• Take steps to improve the copy quality
◦ Use quality originals.
◦ Load the paper correctly. If the paper is loaded incorrectly, it might skew, causing unclear images. For
more information, see
Paper specifications.
◦ Use or make a carrier sheet to protect your originals.
• Check the printer
◦ The scanner lid might not be closed correctly.
◦ The scanner glass or lid backing might need cleaning. For more information, see
Maintain the printer.
◦ The automatic document feeder (ADF) might need cleaning. For more information, see
Maintain the
printer.
• Print a Print Quality Diagnostic Page and follow the instruction on the page to resolve poor quality copy
problems. For more information, see
Print quality troubleshooting.
Copy defects are apparent
• Vertical white or faded stripes
◦ The paper might not meet Hewlett-Packard paper specifications (for example, the paper is too moist or
too rough). For more information, see
Paper specifications.
• Too light or dark
◦ Try adjusting the contrast and copy-quality settings.
• Unwanted lines
◦ The scanner glass, lid backing, or frame might need cleaning. For more information, see
Maintain the
printer.
• Black dots or streaks
◦ Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass or lid backing. Try
cleaning the printer. For more information, see
Maintain the printer.
• Copy is slanted or skewed
Solve copy problems 77