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TIP: If you are using a computer running Windows, use the HP Print and Scan Doctor to help diagnose and
get assistance in installing and using HP printers on home network. To use this tool, visit the HP Wireless
Printing Center (
www.hp.com/go/wirelessprinting), and then click Print and Scan Doctor in the Quick Links
section.
Step 1: Make sure your computer is connected to your network
Make sure your computer is connected to your network—either your Ethernet network or your wireless network. If
the computer is not connected to the network, you cannot use the printer over the network.
To check an Ethernet connection
▲ Many computers have indicator lights beside the port where the Ethernet cable from the router connects to
your computer. Usually there are two indicator lights, one that is on and another that blinks. If your computer
has indicator lights, check to see if the indicator lights are on. If the lights are not on, try reconnecting the
Ethernet cable to the computer and the router. If you still do not see lights, there might be a problem with
the router, the Ethernet cable, or your computer.
NOTE: Mac computers do not have indicator lights. To check the Ethernet connection on a Macintosh
computer, click System Preferences in the Dock, and then click Network. If the Ethernet connection is
working correctly, Built-in Ethernet appears in the list of connections, along with the IP address and
other status information. If Built-in Ethernet does not appear in the list, there might be a problem with
the router, the Ethernet cable, or your computer. For more information, click the Help button in the
window.
To check a wireless connection
1. Make sure that your computer's wireless has been turned on. For more information, see the documentation
that came with your computer.
2. If you are not using a unique network name (SSID), then it is possible that your wireless computer could be
connected to a nearby network that is not yours.
The following steps can help you determine if your computer is connected to your network.
Windows
a. From the computer desktop, click Start, click Control Panel, point to Network and Internet, and then
click View network status and tasks.
- Or -
From the computer desktop, click Start, select Settings, click Control Panel, double-click Network
Connections.
- Or -
Right-click an empty area on the Start screen, click All Apps on the app bar, click Control Panel,
click Network and Sharing Center, and then click View network status and tasks.
Leave the network dialog box open while you continue to the next step.
b. Disconnect the power cord from the wireless router. The connection status of your computer should
change to Not Connected.
c. Reconnect the power cord to the wireless router. The connection status should change to Connected.
Mac OS X
▲ Click the AirPort icon in the menu bar at the top of the screen. From the menu that appears, you can
determine if the AirPort is turned on and which wireless network your computer is connected to.
NOTE: For more detailed information about your AirPort connection, click System Preferences
in the Dock, and then click Network. If the wireless connection is working correctly, a green dot
appears next to AirPort in the list of connections. For more information, click the Help button in the
window.
If you are unable to get your computer connected to your network, contact the person who set up your network or
the router manufacturer as there might be a hardware issue with either your router or computer.
Solve network problems 95