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Appendix D 225
PCI 10/100Base-TX/3000 Quick Installation
Quick Troubleshooting Tips
Quick Troubleshooting Tips
Problem: Incomplete version information displayed when
:NMMAINT,78 command is issued.
This indicates that the MPE/iX 7.0 software installation or update has
not completed successfully. Consult your HP software support
representative.
Problem: When an attempt is made to bring up the link (e.g., via
a :NETCONTROL START command for a LAN using that
link), it does not connect successfully. Connection
failure messages are logged to the console or a
:LINKCONTROL linkname;STATUS=L command
shows the link as “DISCONNECTED”.
This often suggests an incompatibility between the card’s speed and
duplex settings and the switch or hub settings. Make sure to review the
settings for autonegotiation, speed and duplex in the link configuration
data and make sure they are consistent with what the hub or switch
expects and supports. Bring the LAN down (:NETCONTROL STOP or
DTCCNTRL option 4) and back up again, to cause software to read the
new configuration. If you still cannot connect successfully, make sure all
the cables are securely connected between the card and the hub/switch
and that the card is properly seated. If that fails, consult your HP
support representative.