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Intermate100 and Intermate101 Print Server Administration Manual 246
Troubleshooting: Cannot PING the printer
H.2. Cannot PING the printer
Assuming that you’ve already checked the first
4
steps in the
previous section, look into the following possibilities.
1 There is a router between your management PC and the
print server. Check the gateway address for the print
server, check the route table and/or put the two devices on
the same physical net segment.
2 You are sending the ping to the wrong IP address.
3 The
print server
has the same IP address as another device
in the network.
4 There is something wrong with the mapping between the
MAC (hardware) address and the chosen IP address.
5 The
print server
has not received its configuration
information through use of BOOTP. This can happen if an
IP router in the network does not permit BOOTP to flow
through it. The problem must be corrected at the router.
6 The DHCP server, if used, has something wrong with it. Or
the coordination between DHCP server and DNS table isn’t
good enough.
7 IBM Hosts (especially OS/400 based): The
print server
may
have been configured to reside in the wrong sub-segment.
This can happen if the host is configured to have more than
one TCP/IP interface. You must verify the
print server
’s IP
address.
You may also have to verify the subnet masks used for each
TCP/IP interface defined on the host.