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AI296 Version 9.8x User’s Guide
About this Document: Customer Assistance
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Customer Assistance
Kentrox offers technical support 24 hours a day, seven days a week.
Before you contact Kentrox for assistance, please have the following information
available:
z The type of hardware and software you are using
z The error number and exact wording of any messages that appeared on your
screen
z What happened and what you were doing when the problem occurred
z How you tried to solve the problem
Web Site Support
Support is available 24 hours a day using our Web site at:
http://www.kentrox.com
Email Support
Email support is available 24 hours a day. When you use email support, please be
sure to include the details of your problem within the email.
To contact Technical Support, send email to:
techsupport@aiinet.com
Phone Support
Phone support is available. When you call Kentrox for support, please be sure you
are at your computer and have the details of your problem available.
To contact Technical Support, call (866) 480-3571.
Kentrox Product Documentation
To order documentation, please contact your sales representative at
(800) 247-9482 or +1 (614) 798-2000.
You can also access and view the most current versions of Kentrox product
documentation on our Web site at:
http://www.kentrox.com