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Copy troubleshooting
Copier does not respond
These are possible solutions. Try one or more of the following:
Check messages
If an error message is displayed, see “Error messages” on page 143.
Check power
If the light is not on, see “Power button is not lit” on page 106.
Removing and reinstalling software
For more information, see “Removing and reinstalling the software” on page 148.
Scanner unit does not close
1 Lift the scanner unit.
2 Remove any obstruction keeping the scanner unit open.
3 Lower the scanner unit.
Poor copy quality
• Blank pages
• Checkerboard pattern
• Distorted graphics or pictures
• Missing characters
• Faded print
• Dark print
• Skewed lines
• Smudges
• Streaks
• Unexpected characters
• White lines in print
These are possible solutions. Try one or more of the following:
Check messages
If an error message is displayed, see “Error messages” on page 143.
Check ink
Check the ink levels, and install a new print cartridge if necessary.
Clean the scanner glass
If the scanner glass is dirty, gently wipe it with a clean, lint-free cloth dampened with water.
Adjust the brightness of the copy
1 Load the document facedown on the scanner glass.
2 From the control panel, press or repeatedly until Copy is highlighted.
3 Press .
4 Press repeatedly until Lighter/Darker is highlighted.
Troubleshooting
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