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4 Click to open the Scan Settings drawer.
5 From the Resolution (DPI) pop-up menu on the Settings tab, choose a higher scanning resolution value.
6 Click .
Are you scanning from a magazine or newspaper?
If you are copying or scanning from a magazine or newspaper, see “Scanning clear images from magazines or
newspapers” on page 51.
Check quality of original document
If the quality of the original document is not satisfactory, try using a clearer version of the document or image.
Check document placement
Make sure the document or photo is loaded facedown on the scanner glass in the lower right corner.
Scanner unit does not close
1 Lift the scanner unit.
2 Remove any obstruction keeping the scanner unit open.
3 Lower the scanner unit.
Partial document or photo scans
These are possible solutions. Try one or more of the following:
Check document placement
Make sure the document or photo is loaded facedown on the scanner glass in the lower right corner.
Check paper size
Make sure the paper size being used matches the size you selected.
Check Original Size setting
Make sure the Original Size setting is Auto Detect or the size of the original document you are scanning.
Cannot scan to an application
Select a different application
1 From the error dialog, click Cancel.
2 From the All-In-One Center, choose a different application from the “Send scanned image to” menu.
3 Scan the document.
Cannot scan to a computer over a network
See “Scanning to a computer over a network using the control panel” on page 54.
Troubleshooting
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