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Banner paper jams
These are possible causes and solutions. Try one or more of the following:
Clear banner paper jams
1 Press to turn off the printer.
2 Remove the jammed banner paper from the printer.
Adjust the paper type settings
To keep a banner print job from jamming:
• Use only the number of sheets needed for the banner.
• Select the following settings to enable the printer to feed paper continuously without jamming:
1 With your document open, choose File Page Setup.
2 From the Settings pop-up menu, choose Page Attributes.
3 From the “Format for” pop-up menu, choose the printer.
4 From the Paper Size pop-up menu, choose A4 Banner or US Letter Banner.
5 Select an orientation.
6 Click OK.
Memory card reader and PictBridge troubleshooting
Memory card cannot be inserted
There are possible solutions. Try one or more of the following:
Check memory card type
Make sure that the type of memory card you are using can be used in the printer. For more information, see “Inserting
a memory card” on page 56.
Check memory card placement
Make sure you have inserted the memory card in the correct slot. For more information, see “Inserting a memory
card” on page 56.
Nothing happens when memory card is inserted
These are possible solutions. Try one or more of the following:
Reinsert the memory card
The memory card may have been inserted too slowly. Remove and then reinsert the memory card quickly.
Check memory card placement
Make sure you have inserted the memory card in the correct slot. For more information, see “Inserting a memory
card” on page 56.
Check memory card type
Make sure that the type of memory card you are using can be used in the printer. For more information, see “Inserting
a memory card” on page 56.
Troubleshooting
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