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Troubleshooting
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N150 Wireless ADSL2+ Modem Router DGN1000Bv3
Troubleshoot PPPoE or PPPoA
To verify if your PPPoE or PPPoA connection is working:
1. Select ADVANCED >
Administration > Router Status.
The Router Status screen displays.
2. In the Modem pane, check the following:
The Modem Status is connected.
3. In the Internet Port pane, check the following:
• A valid IP address and subnet mask are displayed.
• The connection is PPPoE or PPPoA.
4. In the Internet Port pane, click the Connection Status button.
The Connection Status screen displays.
5. Check the following:
• The Connection Status is connected.
• The Connection
T
ime is not zero (00:00:00).
If all of the information is correct, your PPPoE or PPPoA connection is working.
If your PPPoE or PPPoA connection does not function, attempt to reconnect:
1. Select ADVANCED >
Administration > Router Status.
The Router Status screen displays.
2. In the Internet Port pane, click the Connection Status button.
The Connection Status screen displays.
3. Click the Connect button.
The modem router attempts to reconnect.
If you cannot connect after several minutes, you might be using an incorrect service name,
user name, or password.
There might also be a provisioning problem with your ISP
.
Unless you connect manually, the modem router does not authenticate using PPPoE or
PPPoA until data is transmitted to the network.
Troubleshoot Internet Browsing
If your modem router can obtain an IP address, but your computer is unable to load any web
pages from the Internet:
• Your computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www
addresses) to numeric IP addresses. Typically your ISP provides the addresses of one or
two DNS servers for your use. If you entered a DNS address when you set up the modem