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147
N150 Wireless ADSL2+ Modem Router DGN1000Bv3
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you might have one of the following problems:
• Wrong physical connections
For a wired connection, make sure that the numbered LAN port LED is lit for the port
to which you are connected.
• Wrong network configuration
-
Verify that the Ethernet card driver software and TCP/IP software are both
installed and configured on your computer or workstation.
- Verify that the IP address for your modem router and your workstation are correct
and that the addresses are on the same subnet.
Test the Path from Your Computer to a Remote Device
After you verify that the LAN path works correctly, test the path from your computer to a
remote device:
1. From the Windows toolbar, click the Start button and select Run.
2. In the Windows Run screen, type:
ping -n 10 IP address
where IP address is the IP address of a remote device such as your ISP’
s DNS server
.
If the path is functioning correctly, replies as described in Test the LAN Path to Your Modem
Router on page 146 display. If you do not receive replies:
• Check that your computer has the IP address of your modem router listed as the default
modem router. If the IP configuration of your computer is assigned by DHCP, this
information is not visible in your computer
’s Network Control Panel. Verify that the IP
address of the modem router is listed as the default router.
• Check that the network address of your computer (the portion of the IP address specified
by the netmask) is dif
ferent from the network address of the remote device.
• If your ISP assigned a host name to your computer, enter that host name as the account
name on the Internet Setup screen (see
Internet Setup on page 24).
• Your ISP might be rejecting the Ethernet MAC addresses of all but one of your
computers.
Many broadband ISPs restrict access by allowing traf
fic only from the MAC address of
your modem, but some additionally restrict access to the MAC address of a single
computer connected to that modem. In this case, configure your modem router to clone
or spoof the MAC address from the authorized computer
.