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Chapter 14 – RMX Utilities
14-16
Activating the Upgraded System section for further operations.
If the upgrade failed due to restarting the system by mistake, move on to the
following section for rescuing information.
System Recovery
The following step is required before initiating an RMA (Return Material Authorization)
or DOA (Damage on Arrival) Process with Polycom Support team.
In the rare scenario where the upgrade fails (Due to the fact that accidently, a
reset was done between the two upgrade files uploading or any other reason),
you can restore the upgrade by the following procedures:
1 Start up the RMX 1000 system in the rescue mode via HyperTerminal.
2 Use the RMX 1000 Rescue utility located in the CD (or you can contact
Polycom Support team) to reload software packages.
Each of these steps is described in the following sections.
To start up the RMX 1000 system in the rescue mode:
1 Use the RS232 serial cable to connect the serial port of RMX 1000 and the
user’s PC.
2 Run the HyperTerminal in the PC and set the parameters as below:
― Port: COM1 (confirm on the basis of the port used on the PC)
― Baud rate: 115200 bps
― Data: 8
― Parity: none
― Stop bit: 1
3 In the Console session, press the Enter key. The login interface appears.
Now enter the login password and press the Enter key. The default
password is POLYCOM(case sensitive).
Figure 14-17 Console Interface - Login
4 Enter the command Reboot and then Y to confirm. You can also restart