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7.10
Troubleshooting
Fixing Problems
Fax Problems
Symptom Cause and Solution
The product is not
working, there is no
display and the
buttons are not
working.
• Unplug the power cord and plug it in again.
• Check that your socket is active.
No dial tone.
• Check that the phone line is connected properly.
• Check that the phone socket in the wall by plugging in
another phone.
The numbers stored in
the memory do not
dial correctly.
• Make sure that the numbers are stored in the memory
correctly.
• Print a Phonebook list. See page 5.39.
The document does
not feed into the
product.
• Make sure that the document is not wrinkled and you are
putting it in correctly. Check the document is the right
size, not too thick or thin.
• Make sure that the cover is firmly closed.
You cannot receive
faxes automatically.
• The FAX mode should be selected.
• Is there paper in the product?
• Check if the display shows ‘MEMORY FULL.’
Your product cannot
receive faxes
manually.
Did you hang up the handset of the external telephone
before you pressed any of the Start FAX buttons?
Your product will not
send anything.
• Make sure that the document is loaded face up in the ADF
and face down in the document glass.
• “TX” should show up on the display.
• Check the other fax machine you are sending to, to see if
it can receive your fax.
You cannot poll
another machine.
The fax machine you are polling may be using a poll code.