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7.12
Troubleshooting
Paper Feeding Problems
Symptom Cause and Solution
Paper is jammed
during printing.
Clear the paper jam. See page 7.4.
Paper sticks together. • Ensure there is not too much paper in the paper bin.
Depending on the thickness of your paper, the paper bin
can hold up to 100 sheets of paper.
• Make sure you are using the correct type of paper. See
“Paper Selection” on page 2.2.
• Remove paper from the paper bin and flex or fan the
paper.
• Humid conditions may cause some paper to stick together.
Paper fails to feed. • Remove any obstructions inside the product.
Multiple sheets of
paper do not feed.
• Different types of paper may be stacked in the paper bin.
Load the paper of only one type, size, and weight.
• When loading paper, do not force the paper down into the
printer.
• If multiple sheets have caused a paper jam, clear the
paper jam. See page 7.4.
Paper skews or
buckles.
• Ensure there is not too much paper in the paper bin.
Depending on the thickness of your paper, the paper bin
can hold up to 100 sheets of paper.
• Make sure the paper guide does not cause the paper to
bow in the paper bin.
• Make sure you are using the correct type of paper. See
“Paper Selection” on page 2.2.
• When loading paper, do not force the paper down into the
product.
• Make sure the right side of the paper is aligned with the
right edge of the paper bin, and the left paper guide is set
against the left side of the paper.
Transparencies stick
together in the paper
exit.
Use only the transparencies specially designed for an ink jet
printer. Remove each transparency as it exits from the
printer.
Envelopes skew or fail
to feed correctly.
Ensure that the paper guide is against the left side of the
envelopes.