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Diagnostic information 2-67
231 .00 Paper did not arrive at
the duplex input sensor
but did leave the printer
exit sensor.
• Duplex rear door not fully latched.
• Printer diverter not functioning
correctly.
• Duplex feed system not working
correctly.
• Printer and duplex not aligned.
• Make sure the duplex
assembly rear door is
properly latched.
• Check upper redrive
diverter and diverter spring
for any signs of damage, a
loose spring, or binding
parts. Repair the redrive as
necessary.
• Check duplex unit for
correct installation and
alignment to the printer.
• If available, try another
duplex unit. If none is
available, go to “231.xx
Jam displays on the
operator panel” on
page 2-83.
232 .00 Paper did not clear the
duplex input sensor but
did leave the printer exit
sensor.
• Duplex rear door not fully latched.
• Printer diverter not functioning
correctly.
• Duplex feed system not working
correctly.
• Printer and duplex not aligned.
• Make sure the duplex
assembly rear door is
properly latched.
• Check upper redrive
diverter and diverter spring
for any signs of damage, a
loose spring, or binding
parts. Repair the redrive as
necessary.
• Check duplex unit for
correct installation and
alignment to the printer.
• If available, try another
duplex option. If none is
available, go to “232.xx
Jam displays on the
operator panel” on
page 2-83.
233 .00 Paper failed to make
duplex doublefeed
sensor during
turnaround.
• Duplex rear door not fully latched.
• Duplex feed system not working
correctly.
• Make sure the duplex
assembly rear door is
properly latched.
• If available, try another
duplex option. If none is
available, go to “233.xx
Jam displayed on
operator panel” on
page 2-83.
234 .00 Paper did not arrive at
duplex exit sensor.
• Duplex rear door not fully latched.
• Duplex feed system not working
correctly.
• Severely skewed media coming from
the printer.
Check the media coming from
the printer to the duplex option
is not damaged or skewed. If
the media is not damaged or
skewed, try another duplex
option, if available. If not
available, replace the duplex
option.
User attendance messages—paper jams and paper handling errors (2xx.xx)
Error
code
Sub
codes
Description Possible causes Action