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Section 9 Troubleshooting
PocketPro 100S Administrator’s Guide -- Document #40165-110 Rev. A 9-3
Installation
Problems
(cont.)
4. If the self-test prints OK but you cannot print or you get distorted printouts, make sure that the printer is set
for the correct Page Description Language. Most new printers support AUTO mode, which means that they
will automatically switch between PCL and PostScript. However, older printers like the LaserJet II, LaserJet
III, and LaserJet IIISi require that the printer be set to the desired language through the printer front panel.
Also, verify that you have set up the drivers correctly on the workstation. Some printers, like the Epson
Stylus, require special drivers and will not print if standard PCL or PostScript drivers are used.
CHECKING THE NETWORK CONNECTION AND CABLING:
If the self-test page prints but you cannot print documents, first check the network connection and cabling.
If the appropriate LEDs are not on, there is probably a bad 10baseT or 100baseTX cable, or the hub port
is bad. If possible, try a different cable and hub port, or try connecting a different device to the cable.
If you are using a repeater or hub, make sure that SQE (heartbeat) is turned off at the hub (this is the
default setting for most hubs). Also, if you have a hub or multiport repeater, verify that the hub or
repeater port is good by trying the print server on a different port.
If you have a bridge or router located between the TROY PocketPro 100S and the host computer, make
sure that the device is set up to allow the print server to send and receive data from the host. For example,
a bridge can be set up to only allow certain types of Ethernet addresses to pass through (a process known
as filtering); therefore, such a bridge must be configured to allow TROY print server addresses.
Likewise, a router can be set up to pass only certain protocols, so be sure that the desired protocol can be
passed through to the TROY PocketPro 100S. In the case of routers, also make sure that the protocol is
routable (LAT, NetBEUI, and DLC/LLC are not routable).
If the job exits the queue but does not print, make sure that you are not trying to print a text job to a
PostScript printer. If you have a printer that is capable of automatic language switching, make sure that
the printer is not forced into PostScript mode.
Make sure that you are not trying to perform an illegal operation, such as attempting to print a legal-size
form when the printer only supports 8.5" x 11" paper.
Check the other troubleshooting sections in this chapter for additional causes of intermittent problems.