Filter
Top Products
Section 10 Customer Support and Warranty
PocketPro 100S Administrator’s Guide -- Document #40165-110 Rev. A 10-2
Returning
Products
If you need to return a TROY product for any reason (failures, incorrect shipments, etc.), follow the steps below:
1. Contact the TROY Technical Support group at (800) 332-6427 to request a Return Goods Authorization
(RGA) number. For North and South American customers (customers outside the continental United States),
please call (304) 232-0899 to request an RGA number. For European customers, call +49-7032-9454-21 and
request a Return Material Authorization (RMA) number.
2. Be prepared with the serial number of the unit you are returning. You will be asked for the serial number to
verify warranty coverage.
Please record these serial numbers in the space provided below for future reference.
Print Server Model #: ________________________________
Print Server S/N: ____________________________________
Make sure that you write the RMA or RGA number on the outside of the shipping container you use to return the
product. Please ship the defective product(s) to the appropriate address below:
North and South America: Europe:
TROY Group, Inc. TROY GmbH
RGA# _________ RMA# _________
3 Bryan Drive Schwarzwaldstr. 99
Wheeling, WV 26003 D-71083 Herrenberg,
Germany
If the unit is not under warranty, you will be billed for the standard repair charges. If you do not have a valid
TROY account number, you may be asked for payment in advance (Mastercard, Visa, American Express, check,
or money order).