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Section 10 Customer Support and Warranty
PocketPro 100S Administrator’s Guide -- Document #40165-110 Rev. A 10-3
Warranty
Disclaimer
Contacts
Technical
Support
TROY print servers are warranted to be free of defects in materials and workmanship for a period of five years.
This period begins upon the date of shipment if the Hardware is installed by the Purchaser, or upon installation if
the Hardware is installed by TROY. During the warranty period, TROY will repair or replace the unit at no
charge provided it is returned to TROY with the freight prepaid as described in the "Returning Products" section
of this chapter. To ensure prompt service, please fill out the enclosed warranty card.
The warranty on repaired products or replacement products is 30 days or the last day of the warranty of the
original defective product, whichever is longer. This warranty does not apply if the Product has been damaged
by accident, misuse, natural catastrophe, modification, improper service, or conditions resulting from causes
external to the Product. The warranty shall be void if the TROY serial numbers have been removed.
The above warranty is the exclusive, and no other warranty, expressed or implied, shall apply. TROY specifically
disclaims the implied warranties of merchantability and fitness for a particular purpose. Purchaser's sole and
exclusive remedy for any breach of this warranty, regardless of the form of action, whether contract, tort, or
otherwise, shall be TROY's obligation to repair or replace as set forth above.
Corporate Headquarters:
TROY Group, Inc.
2331 South Pullman Street
Santa Ana, CA 92705 USA
North and South America: Europe:
U.S. 48 contiguous States: (800) 332-6427 Phone: +49-7032-9454-21
Canada, Alaska, Hawaii, and South America: +1-304-232-0899 E-Mail: <support@troygroup.de>
E-Mail: <technicalsupport@troygroup.com> Web: <http://www.troygroup.de>