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Section 10 Customer Support and Warranty
PocketPro 100S Administrator’s Guide -- Document #40165-110 Rev. A 10-1
Introduction
Worldwide
Web Support
Obtaining
Technical
Support
TROY Group, Inc. offers several customer support options to assist you in the event you experience difficulties
with your TROY PocketPro 100S, including telephone support, repair services, and warranty.
The TROY worldwide web site provides a quick and easy way to answer many common technical questions. It
includes a wide variety of technical support tips, as well as copies of product manuals, product literature, and
firmware load images. The web site is located at http://www.troygroup.com.
Your first point of contact for technical support is the Distributor or Dealer from whom you bought your TROY
PocketPro 100S. They are familiar with your needs, and will generally be able to provide you with the fastest
and most comprehensive support.
If your Distributor or Dealer is unable to answer your questions or is for some reason not available, then contact
TROY directly at (800) 332-6427, 8 AM to 8 PM, Monday through Friday, Eastern Standard Time. Or you can
send a fax at (304) 232-0996 or send an e-mail to: technicalsupport@troygroup.com.
Before contacting Technical Support, please refer to Section 9 in this manual for troubleshooting suggestions or
the TROY web site to isolate any problems, and be sure to write down any error messages. Also, make sure that
you have the serial number of the product (located on the product label on the card).
North and South America
If you need to talk to one of our Technical Support Specialists, our support line is open Monday through Friday,
8 AM to 8 PM, Eastern Standard Time.
U.S. 48 contiguous States: (800) 332-6427
Canada, Alaska, Hawaii, and South America: +1-304-232-0899
E-Mail: <technicalsupport@troygroup.com>
Europe
Technical support is available in either German or English from Monday through Thursday, 9 AM to 12 PM and
1 PM to 5 PM, and on Friday from 9 AM to 12 PM and 1 PM to 4 PM.
Phone: +49-7032-9454-21
E-Mail: <support@troygroup.de>
Web: <
http://www.troygroup.de>