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Section 9 Troubleshooting
PocketPro 100S Administrator’s Guide -- Document #40165-110 Rev. A 9-6
TCP/IP
Trouble-
shooting
(cont.)
NetWare
Trouble-
shooting
If the wrong IP address is loaded, check your network for file servers that have DHCP, BOOTP, or rarp
enabled, and make sure that these file servers are not set up to load IP addresses into the print server.
Also, make sure that you do not use the command SET IP BOOT 0 to disable TCP/IP broadcasts;
instead, you should use the command SET IP METHOD STATIC (otherwise, unpredictable results will
occur).
If you have problems with queues locking up when the active print job is deleted, try setting the IP
timeout to one minute with the console command SET IP TIMEOUT 1.
If you are using certain IP switch models with the TROY PocketPro 100S, you may not be able to
communicate unless you set the Keepalive Timer using the WebXAdmin Configure TCP/IP facility or the
console command SET IP KEEPALIVE 5. This sends out an ARP broadcast every five minutes to notify
the switch that the print server is still on the network.
If you cannot print from NetWare and you have checked the hardware and network as described in the previous
steps, first verify that the print server is attached to the server queue by going to PCONSOLE, selecting PRINT
QUEUE INFORMATION, and then CURRENTLY ATTACHED SERVERS. If the TROY print server does not
appear in the list of attached servers, then check the following (note that it is always a good idea to try deleting
and recreating the print server and creating a new print queue in order to eliminate the possibility of setup
errors):
If you cannot create a print queue, make sure that you have sufficient NetWare privileges. With NetWare
3.12 and earlier, you MUST be logged in as SUPERVISOR (not someone with Supervisor privileges). If
you are having problems creating queues with NetWare 4.xx and later, try logging in as ADMIN. Also,
make sure that you are not trying to run ExtendView or XAdmin32 with the Microsoft NetWare client
(you must use the Novell 32-bit client).
If you changed the login password, you must change the password in both the TROY print server (using
the SET NETWARE PASSWORD command) and in the file server (using the PCONSOLE Print Server
Information Change Password command).
Make sure that you have enabled at least one NetWare file server using the SET NETWARE SERVER
servername ENABLED command.
Ensure that you have not exceeded your NetWare user limit.