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Operator Guide 5-1
5 Troubleshooting
This chapter contains instructions for performing problem isolation
and resolution, including paper jams.
Undeclared faults
Undeclared faults are problems that occur with no message
displayed at the client workstation and no fault declared by the
system software.
Problem classifications
Problems that may occur on the system can be categorized as
follows:
• Client problems: Client problems includes job submission
problems with no message displayed at the client workstation.
• Graphical User Interface (GUI) problems: Graphical User
Interface (GUI) icons or windows do not appear correctly, do
not operate correctly, or disappear suddenly.
• Print quality: The output from the printer contains image
defects such as deletions, problems with lines, missing
images, smudges, shading, or text problems.
• Font problems: The output from the printer contains font
defects, such as incorrect character spacing, jagged
characters, text runs off the page, or sentences run into each
other.
• Inoperable system: The inoperable system has experienced
an unrecoverable software error due to a job or operator
action.
• Job flow: Jobs sent from the client are not received at a
printer queue.
• Job integrity: Job Integrity means the output from the printer
is not as expected, such as having missing pages, missing
data, incorrect page orientation, incorrectly ordered sets, or
job attribute inconsistencies.
• PDL problem isolation: The PDL problem isolation
procedure provides questions that a System Administrator
may ask the job submitters when they are experiencing
problems with printing.