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Operator Guide 5-9
Troubleshooting
1. Open a terminal window and enter the following:
cd /export/home/xrxusr
.openwin–init
NOTE: No special logon is required to restart the Xerox
software.
• Problem: You forget the Operator or Administrator password.
1. In a terminal window, enter the following:
cd /opt/XRXnps/XRXservui/data
ls –la
2. Delete the following files:
– .npw
–.sum
NOTE: You must be logged in as “root” to delete these files.
NOTE: You must enable the Accounting Remote Purge utility
again.
Troubleshooting productivity and performance problems
When the job seems to take too much time to process through the
system, there may be a productivity or a performance problem.
1. Check the job status in the Job Manager window.
2. If the job status is <hold>, right click on the job list and select
[Release] from the pop-up menu.
If the job status is <processing>, do the following:
– Check the Print Services window. If the job is processing,
you should see a message:
input to printer delayed
You can also check the performance meter. If the CPU
activity is high, the decomposer is working.
– If you have no message in the Print Services window or
the CPU activity is low on the performance meter, the
process has been stalled. Restart the DocuSP software.
3. Submit the job to a draft printer, if possible, to determine if the
master is valid.
4. If the job prints on a draft printer, contact the customer support
center.
If you have any removable peripherals (DVD player, tape drives,
and so on) connected to the controller, keep the peripheral
devices powered on, even when they are not in use.