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Operator Guide 5-45
Troubleshooting
4. If there is an error code message in the message display,
record the error code, press the Unload button, and try the
operation again.
Figure 5-36 Unload button
5. If the tape drive still does not become ready, call for
service. If there is an error code message on the message
display, record the code and report it to the service
representative.
Calling for service
Before calling the Customer Service Support Center, ensure you
have read this information and have tried the corrective actions
described here. If the problem persists, gather the necessary
information (details follow) and call the appropriate Customer
Service Support Center phone number. Your site representative
can supply you with the telephone number for the Customer
Service Support Center in your area.
The correct phone number is attached to your printer at installation
time.