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5-6 Operator Guide
Troubleshooting
– Verify that your PDL file was created without reverse order
instructions.
– Verify that the application was not set up to print in reverse
order.
Troubleshooting PDL problems
The problem isolation for PDL problems procedure provides
questions that the system administrator may ask the job
submitters when they are encountering problems with printing
PDL files. The answers to these questions will assist in isolating
the problem.
Isolating HP PCL file problems
Ask the following questions when there are problems with HP PCL
files:
• What printer driver was used to create the file?
• What application was used to create the file?
• Do all applications create this file format?
• Have you tried selecting a different driver to create this type of
file? If so, did it print without problems?
• Has the file been printed previously on a different printer? If so,
what printer was selected?
• Because HP PCL printers rarely print a list of errors, what do
you see as the specific image errors or problems in the prints?
• When you compare the problem prints with a hard copy proof,
what specifically do you need to correct?
• Was the file recreated and resubmitted? If so, what was the
result?
• Especially for large jobs, has the file been submitted to a
queue that is accepting files and is clear of problems, or for
which resources were available and adequate?
• Did this file or similar files print on a previously installed
version of the system software?
• Has printing been attempted with the most recent version of
the system software?
Isolating PostScript file problems
Ask the following questions when there are problems with
PostScript files:
• What printer driver was used to create the file?
• What client/application was used to create the file? Do all