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5-2 Operator Guide
Troubleshooting
• Process problems: A process was followed incorrectly or
unintentionally.
• Productivity and performance: Productivity/performance
problems means the job takes an excessive amount of time to
complete.
• Save problems: A job is submitted from a client with [Save]
designated, but the job is not saved.
Troubleshooting client problems
Client problems are handled differently, depending on the client
platform used.
After determining the type of problem, follow the appropriate
procedure. If the problem still exists after completing the
procedure, contact the customer support center for assistance.
Solving FreeFlow Prepress problems
Problem: A job that is submitted from a 2.5 client does not print.
1. Systems using DigiPath 2.5 or jobs from 2.5 clients should
upgrade the client. Contact the local support center for
information.
Troubleshooting Graphical User Interface (GUI) problems
Use the following procedures when the Printer Manager, Queue
Manager, Job Manager, Administration, or Help modules do not
function, or you cannot use Exit to restart the system.
• Problem: One of the icons on the DocuSP Print Services
window is selected and does not respond or suddenly
disappears.
1. Restart the software.
• Problem: The GUI comes up with a black background, and
the label names do not display correctly.
1. Determine if the /opt/XRXnps/XRXservui/data/locale/
<locale*>/resources directory exists.
– Determine if there are files in the directory.
– Determine if the users have read permission for the
files.
2. Determine if the /opt/XRXnps/XRXservui/data/
ui.mn.config file exists.
3. If the /opt/XRXnps/XRXservui/data/locale/<locale*>/
resources directory or the /opt/XRXnps/XRXservui/