Filter
Top Products
5-10 Operator Guide
Troubleshooting
Troubleshooting problems with saving jobs
A save problem means that a job is submitted from a client with
Save designated, but the job is not saved.
• Problem: The job has a status of “Save Completed,” but
nothing is saved.
1. Ensure that the banner and error pages are enabled.
2. Submit the job for printing.
3. If only the banner page prints and the job shows a status
of “Successfully Completed,” check the PDL file for invalid
“showpage” operators or no image data.
4. If possible, submit the job to a draft printer. If the job prints
successfully, contact the customer support center.
• Problem: The job has a status of “Save Completed with
errors,” but nothing is saved:
1. Ensure that the banner and error pages are enabled.
2. Submit the job for printing.
3. Check the error page for the information following the
statement “OFFENDING COMMAND” to correct the PDL
file if it is corrupt.
4. If possible, submit the job to a draft printer. If the job prints
successfully, contact the customer support center.
• Problem: You are receiving PostScript error messages while
trying to merge variable data with the form.
Create the variable data file by using the Adobe driver.
Crash recovery
This section explains how to recover a job after a system crash or
rollover, in Streaming and Spooling modes.
Streaming mode
In Streaming mode, the printing system begins processing
(decomposing and printing) the data stream as soon as a
minimum amount of data is received, and continues to process the
data as it is received.
If the system crashes during the printing of an LCDS report, the
software tries to recover to a page boundary. If this recovery is
successful, you do not notice anything different with the output of
your recovered report, but you are asked to restart the system
after a crash. The recovered page may be offset from the rest of