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5-8 Operator Guide
Troubleshooting
made to change the orientation using the Xerox Client
Software print command orientation switch, <orientation>?
Additional TIFF questions:
• What compression format was used to compress the file (for
example: group 3, group 4, packbits, or RLE)?
• What dots per inch (DPI) resolution was used or intended for
the file (for example: 300 dpi or 600 dpi)?
• What TIFF specification was used or intended for the file (for
example: TIFF Spec. 5.0 vs. TIFF Spec. 6.0)?
• Did this file or similar files print on a previously installed
version of the system software?
• Has printing been attempted with the most recent version of
system software installed?
Isolating PDF file problems
Ask the following questions when there are problems with PDF
files:
• Did you try creating the PDF from the original PostScript
through the latest version of Adobe’s PDF Distiller?
• Does the original PostScript file print correctly? If yes, does it
print correctly on other PostScript printers?
• Can you open all pages within Adobe’s Acrobat? Within
Acrobat, can you print correctly from PostScript?
• What application and/or PDF software created the PDF file?
• With the printer’s error pages turned on, does the printer
produce a PostScript error page?
• Does the PDF file print on other PDF printers?
• Have you tried printing the PDF file using the most Current
release of system software?
• Have you tried redistilling the PostScript file again?
• Have all the document fonts been downloaded and included
throughout the process? Keep in mind that the fonts have to
be within the PostScript and the resulting PDF.
• Did you use PDF Writer to create the PDF file? If so, recreate
the PDF file using Adobe’s PDF Distiller.
Troubleshooting process problems
Process problems mean that a procedure is followed incorrectly or
performed by mistake.
• Problem: [Exit] was selected from the System menu in error.
To start the DocuSP software without rebooting the controller: